Frequently Asked Questions
Everything you need to know about your Be Well by Kelly experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its journey.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring your favorite similar garment at home and comparing it to our specifications for the perfect fit.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location.
What materials are used in your apparel?
We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and Tencel to ensure your pieces are as kind to the planet as they are to your skin.
How should I care for my Be Well garments?
To maintain the longevity of your items, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each piece.